Responsibilities:
•Visiting operating location and conduct training for all employee.
•Gap analysis and preparing reports to deliver quality of service.
•Liaising with existing staff to clarify job descriptions and related expectations.
•Studying and contributing to the operations and climate of our company.
•Drafting instructional manuals, onboarding materials, and other relevant doentation.
•Administering regular, detailed needs assessments to identify skills deficits.
•Orienting new hires to their function within the grand scheme, as well as established company norms.
•Addressing skills deficits through tailored in-house training.
•Coordinating external training as the need arises.
•Monitoring staffs' performance by liaising with line managers and department heads.
•Availing yourself as a sounding board for all employees with the explicit aim of improving their orientation and training.
•Upholding confidentiality, unless legally mandated to do otherwise.
Qualifications & Skills:
•Degree in hospitality management, public relations, event management, or a similar field.
•Excellent Communication and marketing skills.
•Qualification in Instruction a learning design is advantageous.
•Demonstrable experience as a training officer.
•Proven track record of boosting company growth through training.
•Knowledge of all relevant performance tracking software and indices.
•Excellent verbal and written communication.
•Ability to conduct thorough needs assessments to gauge training needs.
•Strong desktop and in-person research, presentation, and reporting skills.
•Energetic, determined, and highly capable disposition.
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